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How Long Time Needed to Claim a Warranty for Maxis iPhone 3GS

Posted: 01 Nov 2009 08:04 AM PST

As you know, my iPhone 3Gs was dead. I went to Maxis tower to claim warranty for my dead iPhone 3GS. It was not a very pleasant experience..

Maxis iPhone 3GS photo

I reached Maxis tower at 3.00pm (Oct 10, 2009). Took a queue number “866″. Number of customers waiting was 14, as printed on the queue ticket.

Waited 1 hour more for my turn, I almost doze off at the customer waiting area. The staff who attended me wanted to troubleshooting the bricked iPhone, and the time needed is one and a half hour!

“What?! You need one and half hour to troubleshoot a bricked iPhone?! It is dead! Dead!”, I shout in my mind. I had no choice but leave the iPhone in Maxis tower and came back 1 & 1/2 hour later.

6.00pm. I back to Maxis tower and the staff told me what I expected 90 minutes ago, “I cannot switch on the iPhone at all.” He told me that I will get a replacement unit.

When he tried to fill the repair form for me, the server jammed. Waited for server recovery. After everything was done, it’s already 6.30pm.

I spent 3 & 1/2 hour to make a warranty claiming request for my Maxis iPhone 3Gs.

The staff told me that I will get a new iPhone unit in one or two weeks, depends on the stock availability.

*crossing my fingers*

What’s your worst customer service nightmare?